Returns and warranty

We want you to be happy with your Electric Cleaner. If it is not right for you, you have 90 days from the day your order is delivered to request a return.

How to start a return

Email zenviaeservices@gmail.com with your order number and a short note about why you are returning it. We will reply with return instructions and the return address. Please do not send anything back before you have heard from us — returns received without prior approval cannot be processed.

Condition of returned items

To be eligible for a refund, the item must come back in its original packaging with all nine heads, the telescopic handle and the charging cable. Items may be tested and lightly used, since you need to try it to know whether it works for you. Items returned damaged, incomplete or with excessive wear may receive a partial refund or be declined.

Return shipping

You are responsible for the cost of return shipping unless the item arrived faulty or damaged, or was not what you ordered — in those cases we cover it. We recommend a tracked service, as we cannot refund a parcel that does not reach us.

Refunds

Once your return arrives and has been inspected, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it can take a further 3 to 10 business days for the funds to appear.

Warranty

The motor and battery are covered against manufacturing defects for 90 days from delivery. If either fails in that time, email us with your order number and photos or a short video showing the problem, and we will arrange a replacement or a full refund at no cost to you.

The warranty does not cover normal wear of the brush heads and pads, water damage from submerging the unit, or damage caused by misuse.

Exchanges

The fastest way to exchange is to return the original for a refund and place a new order.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.

This page summarises our refund policy.