Track your order

Every order gets two emails: a confirmation as soon as you place it, and a second one with a tracking number once it leaves the warehouse.

Where to find your tracking number

Search your inbox for an email from us with your order number in the subject line. Check the promotions and spam folders too — order emails sometimes land there.

When to expect movement

Around 80% of orders are dispatched within 1 to 3 business days. Tracking can take up to 48 hours to start updating after you receive the number, which is normal and does not mean anything has gone wrong.

Once it is moving, tracked delivery within Australia takes 5 to 10 business days. Remote and regional addresses can take a little longer.

If tracking has stalled

If your tracking has not updated for 10 business days, or the parcel is marked delivered but has not arrived, email zenviaeservices@gmail.com with your order number. We will open an enquiry with the carrier and keep you updated until it is resolved.

Wrong address?

Email us straight away and we will correct it if the order has not been dispatched yet. Once a parcel has shipped we cannot redirect it.